Whisperwood Nursing & Rehabilitation Center
Nursing home in Lubbock, TX
Medicare & Medicaid certified3★ overall (CMS)
We send it to Whisperwood Nursing & Rehabilitation Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (806) 793-1111.
Public-record details
- Address
- 5502 4th Street, Lubbock, TX 79416
- Phone
- (806) 793-1111
- Listed under
- Government-owned
- Medicare CCN
- 675527
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 112
- Average residents per day
- 75
- Ownership
- Government, hospital district
- Legal business name
- Liberty County Hospital District No 1
- Chain
- Creative Solutions in Healthcare (150 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Nov 15, 1995
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 23, 2026. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 26, 2023 to Apr 22, 2026): 14 from complaint inspections, 6 at the “actual harm” level or higher, including 6 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 22, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 22, 2026 | Provide enough food/fluids to maintain a resident's health. | D |
| Jan 23, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
| Jan 23, 2026 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D |
| Jan 23, 2026 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D |
| Aug 15, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Aug 15, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Aug 15, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | J |
| Aug 15, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J |
| Aug 15, 2025 | Respond appropriately to all alleged violations. | J |
| Jul 3, 2025 | Provide enough food/fluids to maintain a resident's health. | J |
| Mar 19, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
Fines and payment denials
CMS records 2 fines totalling $19,546 in the last three years.
| Aug 15, 2025 | Fine: $10,546 |
| Dec 12, 2024 | Fine: $9,000 |
Staffing
- Total nurse staffing per resident per day
- 3.37 hours
- Registered nurse (RN) time per resident per day
- 0.34 hours
- Nurse aide time per resident per day
- 2.36 hours
- Total nurse staffing on weekends
- 2.96 hours
- Nursing staff turnover (yearly)
- 63%
- RN turnover (yearly)
- 43%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Lubbock
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