Carillon INC

Nursing home in Lubbock, TX

Medicare-certified3★ overall (CMS)

Call (806) 281-6114 Send a message Map ↗

Public-record details

Address: 1717 a Norfolk Ave, Lubbock, TX 79416
Phone: (806) 281-6114
Listed under: Nonprofit
Medicare CCN: 675997
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 100
Average residents per day: 83
Ownership: Nonprofit, corporation
Legal business name: Carillon, INC.
Chain: Life Care Services (43 facilities)
Certified for: Medicare
First approved by Medicare/Medicaid: Dec 17, 2003
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 675997. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 17, 2026. CMS lists 19 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 27, 2024 to Jun 17, 2026): 10 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

Inspection	Citation	Severity
Jun 17, 2026	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Jun 17, 2026	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 17, 2026	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	D Potential for more than minimal harm, isolated
Jun 17, 2026	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights	E Potential for more than minimal harm, pattern
Jun 17, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jun 17, 2026	Dispose of garbage and refuse properly. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jun 17, 2026	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Apr 25, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary · complaint inspection	D Potential for more than minimal harm, isolated
Apr 25, 2025	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated
Apr 25, 2025	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Feb 28, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Feb 28, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 19. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $57,321 in the last three years.

Jan 27, 2024

Fine: $57,321

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.66 hours
Registered nurse (RN) time per resident per day: 0.49 hours
Nurse aide time per resident per day: 2.91 hours
Total nurse staffing on weekends: 4.21 hours
Nursing staff turnover (yearly): 66%
RN turnover (yearly): 78%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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