The Plaza at Lubbock

Nursing home in Lubbock, TX

Medicare & Medicaid certified3★ overall (CMS)

Call (806) 740-0800 Send a message Map ↗

Public-record details

Address: 4910 Emory, Lubbock, TX 79416
Phone: (806) 740-0800
Listed under: For-profit
Medicare CCN: 676105
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 2 of 5
Staffing rating: 2 of 5
Quality measures rating: 5 of 5
Certified beds: 132
Average residents per day: 101
Ownership: For-profit, corporation
Legal business name: Hansford County Hospital District
Chain: Stonegate Senior Living (24 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 5, 2006
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676105. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 8, 2026. CMS lists 40 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 24, 2023 to Jan 8, 2026): 16 from complaint inspections, 4 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.

Inspection	Citation	Severity
Jan 8, 2026	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jan 8, 2026	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Jan 8, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	E Potential for more than minimal harm, pattern
Jan 8, 2026	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jan 8, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jan 8, 2026	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Jan 24, 2025	Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care · complaint inspection	J Immediate jeopardy, isolated
Dec 4, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Dec 4, 2024	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Oct 17, 2024	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Oct 17, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	G Actual harm, isolated
Oct 11, 2024	Keep residents' personal and medical records private and confidential. Resident Rights	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 40. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $38,594 and 1 denial of Medicare payment for new admissions in the last three years.

Jan 24, 2025	Fine: $16,149
Jan 24, 2025	Payment denial for 3 days from Feb 25, 2025
Oct 11, 2024	Fine: $8,824
Sep 5, 2024	Fine: $13,621

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.09 hours
Registered nurse (RN) time per resident per day: 0.33 hours
Nurse aide time per resident per day: 2.05 hours
Total nurse staffing on weekends: 2.64 hours
Nursing staff turnover (yearly): 61%
RN turnover (yearly): 33%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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