Avir at Heritage Oaks
Nursing home in Lubbock, TX
Medicare & Medicaid certified1★ overall (CMS)
Public-record details
- Address
- 5301 University Ave, Lubbock, TX 79413
- Phone
- (806) 795-8792
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 675346
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 159
- Average residents per day
- 111
- Ownership
- For-profit, limited Liability company
- Legal business name
- Stratford Hospital District
- Chain
- Avir Health Group (116 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 29, 1994
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: May 6, 2026. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 3, 2023 to Jun 22, 2026): 12 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 22, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| Jun 22, 2026 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E |
| Jun 22, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Jun 10, 2026 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E |
| May 6, 2026 | Provide and implement an infection prevention and control program. | D |
| May 6, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E |
| May 6, 2026 | Ensure that residents are fully informed and understand their health status, care and treatments. | E |
| May 6, 2026 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… | E |
| May 6, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| May 6, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E |
| May 6, 2026 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E |
| May 6, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.21 hours
- Registered nurse (RN) time per resident per day
- 0.16 hours
- Nurse aide time per resident per day
- 2.07 hours
- Total nurse staffing on weekends
- 2.84 hours
- Nursing staff turnover (yearly)
- 67%
- RN turnover (yearly)
- 33%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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