Accel at Willow Bend
Nursing home in Plano, TX
Medicare & Medicaid certified1★ overall (CMS)
We send it to Accel at Willow Bend if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (214) 501-4672.
Public-record details
- Address
- 2620 Communications Parkway, Plano, TX 75093
- Phone
- (214) 501-4672
- Listed under
- For-profit, No fines or payment denials in 3 years
- Medicare CCN
- 676349
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 110
- Average residents per day
- 80
- Ownership
- For-profit, corporation
- Legal business name
- South Limestone Hospital District
- Chain
- Stonegate Senior Living (24 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Dec 13, 2013
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Aug 21, 2025. CMS lists 52 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 20, 2023 to Jun 12, 2026): 40 from complaint inspections, 5 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 12, 2026 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D |
| Jun 12, 2026 | Provide and implement an infection prevention and control program. | D |
| Jun 12, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E |
| May 28, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| May 28, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| May 18, 2026 | Provide enough food/fluids to maintain a resident's health. | D |
| May 18, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E |
| May 18, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| Feb 3, 2026 | Provide and implement an infection prevention and control program. | E |
| Jan 7, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jan 7, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E |
| Aug 21, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.47 hours
- Registered nurse (RN) time per resident per day
- 0.28 hours
- Nurse aide time per resident per day
- 1.95 hours
- Total nurse staffing on weekends
- 2.80 hours
- Nursing staff turnover (yearly)
- 73%
- RN turnover (yearly)
- 89%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Plano
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error