The Healthcare Resort of Plano

Nursing home in Plano, TX

Medicare & Medicaid certified3★ overall (CMS)

Call (972) 379-0000 Send a message Map ↗

Public-record details

Address: 3325 West Plano Parkway, Plano, TX 75075
Phone: (972) 379-0000
Listed under: Nonprofit
Medicare CCN: 676395
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 2 of 5
Quality measures rating: 3 of 5
Certified beds: 70
Average residents per day: 65
Ownership: Nonprofit, other
Legal business name: Oak Point Healthcare INC
Chain: The Ensign Group (342 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: May 12, 2016
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676395. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 26, 2025. CMS lists 25 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 23, 2023 to Dec 2, 2025): 12 from complaint inspections, 2 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

Inspection	Citation	Severity
Dec 2, 2025	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Jun 26, 2025	Keep residents' personal and medical records private and confidential. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jun 26, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jun 26, 2025	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 26, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Jun 26, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern
Jun 26, 2025	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	E Potential for more than minimal harm, pattern
Oct 9, 2024	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern
Sep 10, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	J Immediate jeopardy, isolated
May 16, 2024	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
May 16, 2024	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care	E Potential for more than minimal harm, pattern
May 16, 2024	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 25. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $16,438 and 1 denial of Medicare payment for new admissions in the last three years.

Sep 10, 2024	Fine: $8,995
Nov 16, 2023	Fine: $7,443
Nov 16, 2023	Payment denial for 12 days from Dec 20, 2023

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.82 hours
Registered nurse (RN) time per resident per day: 0.72 hours
Nurse aide time per resident per day: 1.83 hours
Total nurse staffing on weekends: 3.45 hours
Nursing staff turnover (yearly): 55%
RN turnover (yearly): 50%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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