Nursing HomeInspections

Mission Care at Holyoke

Nursing home in Holyoke, MA

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

Call (413) 532-3246Send a messageMap ↗

Public-record details

Address
35 Holy Family Road, Holyoke, MA 01040
Phone
(413) 532-3246
Listed under
For-profit
Medicare CCN
225480
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
3 of 5
Quality measures rating
3 of 5
Certified beds
125
Average residents per day
120
Ownership
For-profit, limited Liability company
Legal business name
Holyoke Care Center LLC
Chain
Icare Health Network (12 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 1, 1990
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225480. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 10, 2025. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 3, 2023 to Jun 23, 2026): 10 from complaint inspections, 4 at the “actual harm” level or higher, including 2 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Jun 23, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 3, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 3, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 25, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 25, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 25, 2025Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Jun 10, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 10, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 10, 2025Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 10, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 10, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 10, 2025Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 44. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $27,343 in the last three years.

Nov 25, 2025Fine: $10,358
Apr 1, 2025Fine: $16,985

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.69 hours
Registered nurse (RN) time per resident per day
0.58 hours
Nurse aide time per resident per day
2.14 hours
Total nurse staffing on weekends
3.35 hours
Nursing staff turnover (yearly)
45%
RN turnover (yearly)
31%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Holyoke

Care One at Holyoke260 Easthampton Road · Holyoke, MA 01040 · (413) 519-5229 · For-profit10 health citations in 3 inspection cycles · last standard inspection Sep 17, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Mary's Meadow at Providence Place12 Gamelin Street · Holyoke, MA 01040 · (413) 420-2500 · Nonprofit4 health citations in 3 inspection cycles · last standard inspection May 14, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Renaissance Manor on Cabot279 Cabot Street · Holyoke, MA 01040 · (508) 638-5614 · For-profit22 health citations in 3 inspection cycles · last standard inspection Sep 22, 2025 · no CMS fines in 3 yrsMedicare-certified5★ overall (CMS)Mont Marie Rehabilitation & Healthcare Center36 Lower Westfield Road · Holyoke, MA 01040 · (413) 427-0067 · For-profit20 health citations in 3 inspection cycles · last standard inspection Apr 4, 2025 · $8,278 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Day Brook Village Senior Living298 Jarvis Avenue · Holyoke, MA 01040 · (413) 538-7551 · Nonprofit39 health citations in 3 inspection cycles · last standard inspection Apr 3, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)Regalcare at Holyoke282 Cabot Street · Holyoke, MA 01040 · (413) 538-7470 · For-profit44 health citations in 3 inspection cycles · last standard inspection Jun 25, 2025 · $13,153 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)Massachusetts Veterans Home at Holyoke110 Cherry Street · Holyoke, MA 01040 · (413) 552-4737 · Government-owned6 health citations in 3 inspection cycles · last standard inspection Feb 28, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified

All 8 in Holyoke →