The Pillars of North County Health & Rehab Center
Nursing home in Florissant, MO
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 13700 Old Halls Ferry Road, Florissant, MO 63033
- Phone
- (314) 355-0760
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 265341
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 120
- Average residents per day
- 60
- Ownership
- For-profit, corporation
- Legal business name
- Helia Healthcare of Florissant LLC
- Chain
- Helia Healthcare (13 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1989
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 21, 2025. CMS lists 60 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 6, 2020 to Jun 4, 2026): 11 from complaint inspections, 2 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 4, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D |
| Sep 11, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Sep 11, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D |
| Mar 21, 2025 | Reasonably accommodate the needs and preferences of each resident. | D |
| Mar 21, 2025 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D |
| Mar 21, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Mar 21, 2025 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D |
| Mar 21, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Mar 21, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 21, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 21, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D |
| Mar 21, 2025 | Provide or obtain dental services for each resident. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 2.39 hours
- Registered nurse (RN) time per resident per day
- 0.25 hours
- Nurse aide time per resident per day
- 1.59 hours
- Total nurse staffing on weekends
- 2.01 hours
- Nursing staff turnover (yearly)
- 48%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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