White Oak Manor - Charlotte

Nursing home in Charlotte, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (704) 365-2620 Send a message Map ↗

Public-record details

Address: 4009 Craig Avenue, Charlotte, NC 28211
Phone: (704) 365-2620
Listed under: For-profit
Medicare CCN: 345238
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 180
Average residents per day: 141
Ownership: For-profit, corporation
Legal business name: Legal Business Name Not Available
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Nov 15, 1983
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345238. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 13, 2026. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 8, 2023 to Apr 13, 2026): 13 from complaint inspections, 2 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

Inspection	Citation	Severity
Apr 13, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Apr 13, 2026	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Apr 13, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Apr 13, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Apr 13, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care	J Immediate jeopardy, isolated
Nov 18, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Nov 18, 2025	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental · complaint inspection	D Potential for more than minimal harm, isolated
Oct 27, 2025	Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services · complaint inspection	D Potential for more than minimal harm, isolated
Oct 27, 2025	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Oct 27, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	J Immediate jeopardy, isolated
Mar 27, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Mar 27, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $69,804 in the last three years.

Apr 13, 2026	Fine: $43,641
Oct 27, 2025	Fine: $10,010
Oct 27, 2025	Fine: $16,153

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.53 hours
Registered nurse (RN) time per resident per day: 0.47 hours
Nurse aide time per resident per day: 2.13 hours
Total nurse staffing on weekends: 3.11 hours
Nursing staff turnover (yearly): 49%
RN turnover (yearly): 40%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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