Pine Crest Health & Rehabilitation

Nursing home in Charlotte, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (704) 519-2400 Send a message Map ↗

Public-record details

Address: 2727 Shamrock Drive, Charlotte, NC 28205
Phone: (704) 519-2400
Listed under: For-profit
Medicare CCN: 345304
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 100
Average residents per day: 72
Ownership: For-profit, limited Liability company
Legal business name: Legal Business Name Not Available
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 9, 1989
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345304. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 7, 2025. CMS lists 28 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 30, 2022 to Aug 7, 2025): 13 from complaint inspections, 7 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

Inspection	Citation	Severity
Aug 7, 2025	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights	D Potential for more than minimal harm, isolated
Aug 7, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Aug 7, 2025	Ensure medication error rates are not 5 percent or greater. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Aug 7, 2025	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Aug 7, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
May 7, 2024	Keep residents' personal and medical records private and confidential. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 7, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
May 7, 2024	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
May 7, 2024	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 7, 2024	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
May 7, 2024	Provide activities to meet all resident's needs. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
May 7, 2024	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 28. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $144,199 in the last three years.

May 7, 2024

Fine: $144,199

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.04 hours
Registered nurse (RN) time per resident per day: 0.59 hours
Nurse aide time per resident per day: 1.71 hours
Total nurse staffing on weekends: 2.86 hours
Nursing staff turnover (yearly): 73%
RN turnover (yearly): 71%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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