Crown Haven Health and Rehabilitation

Nursing home in Charlotte, NC

Medicare & Medicaid certified2★ overall (CMS)

Call (704) 598-5136 Send a message Map ↗

Public-record details

Address: 620 Tom Hunter Road, Charlotte, NC 28213
Phone: (704) 598-5136
Listed under: For-profit
Medicare CCN: 345388
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 2 of 5
Quality measures rating: 5 of 5
Certified beds: 120
Average residents per day: 92
Ownership: For-profit, limited Liability company
Legal business name: 620 Tom Hunter Road Opco LLC
Chain: Avardis Health (38 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 26, 1991
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345388. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 3, 2025. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 15, 2022 to Jul 3, 2025): 20 from complaint inspections, 5 at the “actual harm” level or higher, including 4 at “immediate jeopardy”.

Inspection	Citation	Severity
Jul 3, 2025	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights	D Potential for more than minimal harm, isolated
Jul 3, 2025	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights	D Potential for more than minimal harm, isolated
Jul 3, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jul 3, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jul 3, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jul 3, 2025	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights	J Immediate jeopardy, isolated
Sep 23, 2024	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Sep 23, 2024	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated
Aug 9, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Aug 9, 2024	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jul 2, 2024	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jul 2, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 44. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $71,235 and 1 denial of Medicare payment for new admissions in the last three years.

Jul 2, 2024	Fine: $55,966
Jul 2, 2024	Payment denial for 20 days from Oct 2, 2024
Dec 13, 2023	Fine: $3,911
Dec 13, 2023	Fine: $3,912
Dec 13, 2023	Fine: $7,446

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.09 hours
Registered nurse (RN) time per resident per day: 0.38 hours
Nurse aide time per resident per day: 1.69 hours
Total nurse staffing on weekends: 2.94 hours
Nursing staff turnover (yearly): 57%
RN turnover (yearly): 38%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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