South Roanoke Nursing and Rehabilitation
Nursing home in Roanoke, VA
Medicare & Medicaid certified3★ overall (CMS)
Public-record details
- Address
- 3823 Franklin Rd, Sw, Roanoke, VA 24014
- Phone
- (540) 344-4325
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 495002
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 98
- Average residents per day
- 91
- Ownership
- For-profit, corporation
- Legal business name
- South Roanoke Life Care LLC
- Chain
- Heritage Hall (15 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1967
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 24, 2025. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 9, 2019 to Apr 24, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 24, 2025 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D |
| Apr 24, 2025 | Assess the resident when there is a significant change in condition | D |
| Apr 24, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Apr 24, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Apr 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Apr 24, 2025 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Apr 24, 2025 | Ensure each resident receives an accurate assessment. | E |
| Apr 24, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E |
| Apr 24, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E |
| Apr 24, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| Apr 24, 2025 | Have enough backup water supply for essential areas of the nursing home. | F |
| Mar 24, 2022 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.23 hours
- Registered nurse (RN) time per resident per day
- 0.53 hours
- Nurse aide time per resident per day
- 1.93 hours
- Total nurse staffing on weekends
- 2.80 hours
- Nursing staff turnover (yearly)
- 38%
- RN turnover (yearly)
- 10%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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