Our Lady Of The Valley

Nursing home in Roanoke, VA

Medicare & Medicaid certified4★ overall (CMS)

Call (540) 345-5111 Send a message Map ↗

Public-record details

Address: 650 North Jefferson Street, Roanoke, VA 24016
Phone: (540) 345-5111
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 495357
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 70
Average residents per day: 64
Ownership: Nonprofit, church related
Legal business name: Our Lady of the Valley, INC.
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 1, 2001
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Sprinklers in all required areas: Yes

CMS certification number 495357. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 25, 2023. CMS lists 14 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 8, 2019 to Aug 25, 2023): 3 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Aug 25, 2023	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Aug 25, 2023	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 25, 2023	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service	D Potential for more than minimal harm, isolated
Aug 25, 2023	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Aug 25, 2023	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Apr 15, 2021	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration	C Potential for minimal harm, widespread
Apr 15, 2021	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 15, 2021	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Apr 15, 2021	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Apr 15, 2021	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread
Apr 8, 2019	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 8, 2019	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 14. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.84 hours
Registered nurse (RN) time per resident per day: 0.45 hours
Nurse aide time per resident per day: 2.29 hours
Total nurse staffing on weekends: 3.61 hours
Nursing staff turnover (yearly): 45%
RN turnover (yearly): 38%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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