Friendship Health and Rehab Center
Nursing home in Roanoke, VA
Medicare & Medicaid certified4★ overall (CMS)
We send it to Friendship Health and Rehab Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (540) 265-2100.
Public-record details
- Address
- 327 Hershberger Rd Nw, Roanoke, VA 24012
- Phone
- (540) 265-2100
- Listed under
- Nonprofit, 4–5 star overall rating, No fines or payment denials in 3 years
- Medicare CCN
- 495092
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 253
- Average residents per day
- 229
- Ownership
- Nonprofit, corporation
- Legal business name
- Friendship Health and Rehab Center, INC.
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 1, 1974
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Oct 29, 2024. CMS lists 17 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 17, 2021 to Oct 29, 2024): 0 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Oct 29, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Oct 29, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Oct 29, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Oct 29, 2024 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D |
| Oct 29, 2024 | Provide activities to meet all resident's needs. | E |
| Mar 10, 2022 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Mar 10, 2022 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 10, 2022 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 10, 2022 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Mar 10, 2022 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Jun 17, 2021 | Reasonably accommodate the needs and preferences of each resident. | D |
| Jun 17, 2021 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.91 hours
- Registered nurse (RN) time per resident per day
- 0.45 hours
- Nurse aide time per resident per day
- 2.27 hours
- Total nurse staffing on weekends
- 3.21 hours
- Nursing staff turnover (yearly)
- 45%
- RN turnover (yearly)
- 35%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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