Friendship Health and Rehab Center

Nursing home in Roanoke, VA

Medicare & Medicaid certified4★ overall (CMS)

Call (540) 265-2100 Send a message Map ↗

Public-record details

Address: 327 Hershberger Rd Nw, Roanoke, VA 24012
Phone: (540) 265-2100
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 495092
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 253
Average residents per day: 230
Ownership: Nonprofit, corporation
Legal business name: Friendship Health and Rehab Center, INC.
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Aug 1, 1974
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 495092. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Oct 29, 2024. CMS lists 17 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 17, 2021 to Oct 29, 2024): 0 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Oct 29, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Oct 29, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Oct 29, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Oct 29, 2024	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration	D Potential for more than minimal harm, isolated
Oct 29, 2024	Provide activities to meet all resident's needs. Quality of Life and Care	E Potential for more than minimal harm, pattern
Mar 10, 2022	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 10, 2022	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 10, 2022	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 10, 2022	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 10, 2022	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Jun 17, 2021	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Jun 17, 2021	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 17. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.93 hours
Registered nurse (RN) time per resident per day: 0.48 hours
Nurse aide time per resident per day: 2.21 hours
Total nurse staffing on weekends: 3.24 hours
Nursing staff turnover (yearly): 48%
RN turnover (yearly): 37%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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