Westminster-Canterbury of Richmond

Nursing home in Richmond, VA

Medicare & Medicaid certified5★ overall (CMS)

Call (804) 264-6000 Send a message Map ↗

Public-record details

Address: 1600 Westbrook Ave, Richmond, VA 23227
Phone: (804) 264-6000
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
Medicare CCN: 495096
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 4 of 5
Staffing rating: 5 of 5
Quality measures rating: 4 of 5
Certified beds: 158
Average residents per day: 137
Ownership: Nonprofit, corporation
Legal business name: Westminster Canterbury Corporation
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 1, 1975
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 495096. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 12, 2024. CMS lists 14 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 25, 2021 to Oct 30, 2024): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Oct 30, 2024	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Oct 30, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jun 12, 2024	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights	D Potential for more than minimal harm, isolated
Jun 12, 2024	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 12, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jun 12, 2024	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service	D Potential for more than minimal harm, isolated
May 25, 2023	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights	B Potential for minimal harm, pattern
May 25, 2023	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights	B Potential for minimal harm, pattern
May 25, 2023	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 25, 2023	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 25, 2021	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 25, 2021	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights	F Potential for more than minimal harm, widespread

Showing the 12 most recent of 14. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.75 hours
Registered nurse (RN) time per resident per day: 1.30 hours
Nurse aide time per resident per day: 2.79 hours
Total nurse staffing on weekends: 4.43 hours
Nursing staff turnover (yearly): 44%
RN turnover (yearly): 24%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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