Our Lady Of Hope Health Center
Nursing home in Richmond, VA
Medicare & Medicaid certified3★ overall (CMS)
We send it to Our Lady Of Hope Health Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (804) 360-1960.
Public-record details
- Address
- 13700 North Gayton Road, Richmond, VA 23233
- Phone
- (804) 360-1960
- Listed under
- Nonprofit, No fines or payment denials in 3 years
- Medicare CCN
- 495311
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 75
- Average residents per day
- 72
- Ownership
- Nonprofit, church related
- Legal business name
- Our Lady of Hope Health Center, INC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 1, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 17, 2026. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 9, 2021 to Jun 10, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 10, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Apr 17, 2026 | Post nurse staffing information every day. | C |
| Apr 17, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Apr 17, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Apr 17, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Apr 17, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D |
| Apr 17, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Apr 17, 2026 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… | D |
| Apr 17, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Apr 17, 2026 | Dispose of garbage and refuse properly. | F |
| Dec 6, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Dec 6, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.43 hours
- Registered nurse (RN) time per resident per day
- 0.32 hours
- Nurse aide time per resident per day
- 2.52 hours
- Total nurse staffing on weekends
- 3.80 hours
- Nursing staff turnover (yearly)
- 68%
- RN turnover (yearly)
- 75%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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