Our Lady Of Hope Health Center
Nursing home in Richmond, VA
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 13700 North Gayton Road, Richmond, VA 23233
- Phone
- (804) 360-1960
- Listed under
- Nonprofit, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 495311
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 75
- Average residents per day
- 72
- Ownership
- Nonprofit, church related
- Legal business name
- Our Lady of Hope Health Center, INC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 1, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: May 3, 2023. CMS lists 34 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 27, 2020 to Jun 10, 2026): 10 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 10, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Apr 17, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Apr 17, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Dec 6, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Dec 6, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| Dec 6, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Sep 27, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Sep 27, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Sep 27, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Sep 27, 2023 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D |
| May 3, 2023 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
| May 3, 2023 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.19 hours
- Registered nurse (RN) time per resident per day
- 0.40 hours
- Nurse aide time per resident per day
- 2.34 hours
- Total nurse staffing on weekends
- 3.79 hours
- Nursing staff turnover (yearly)
- 67%
- RN turnover (yearly)
- 58%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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