Pheasant Ridge Nursing and Rehabilitation
Nursing home in Roanoke, VA
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
We send it to Pheasant Ridge Nursing and Rehabilitation if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (540) 725-8210.
Public-record details
- Address
- 4355 Pheasant Ridge Road, Roanoke, VA 24014
- Phone
- (540) 725-8210
- Listed under
- For-profit
- Medicare CCN
- 495325
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 101
- Average residents per day
- 78
- Ownership
- For-profit, corporation
- Legal business name
- 4355 Pheasant Ridge Road Opco LLC
- Chain
- Avardis Health (38 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1998
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 19, 2024. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 8, 2021 to Jul 28, 2026): 31 from complaint inspections, 10 at the “actual harm” level or higher, including 4 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 28, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Jul 28, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Jul 28, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. | E |
| Jul 28, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E |
| Jul 28, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E |
| Jul 28, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| Jul 28, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Jul 28, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G |
| Jul 28, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | G |
| Jul 28, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J |
| Jul 28, 2026 | Ensure that residents are free from significant medication errors. | J |
| Jul 28, 2026 | Provide timely, quality laboratory services/tests to meet the needs of residents. | J |
Fines and payment denials
CMS records 1 fine totalling $191,957 in the last three years.
| May 7, 2026 | Fine: $191,957 |
Staffing
- Total nurse staffing per resident per day
- 3.30 hours
- Registered nurse (RN) time per resident per day
- 0.62 hours
- Nurse aide time per resident per day
- 1.81 hours
- Total nurse staffing on weekends
- 2.89 hours
- Nursing staff turnover (yearly)
- 53%
- RN turnover (yearly)
- 33%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Roanoke
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error