Pheasant Ridge Nursing and Rehabilitation
Nursing home in Roanoke, VA
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 4355 Pheasant Ridge Road, Roanoke, VA 24014
- Phone
- (540) 725-8210
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 495325
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 101
- Average residents per day
- 88
- Ownership
- For-profit, corporation
- Legal business name
- 4355 Pheasant Ridge Road Opco LLC
- Chain
- Avardis Health (38 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1998
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 19, 2024. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 8, 2021 to May 7, 2026): 19 from complaint inspections, 5 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| May 7, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| May 7, 2026 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D |
| May 7, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| May 7, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | G |
| May 7, 2026 | Provide enough food/fluids to maintain a resident's health. | G |
| May 7, 2026 | Provide safe, appropriate pain management for a resident who requires such services. | G |
| May 7, 2026 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | G |
| Nov 21, 2024 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D |
| Nov 21, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Nov 21, 2024 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D |
| Nov 21, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
| Nov 21, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.27 hours
- Registered nurse (RN) time per resident per day
- 0.64 hours
- Nurse aide time per resident per day
- 1.69 hours
- Total nurse staffing on weekends
- 2.86 hours
- Nursing staff turnover (yearly)
- 54%
- RN turnover (yearly)
- 53%
- Administrators who left in the past year
- 3
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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