Hanover Hill Health Care Center

Nursing home in Manchester, NH

Medicare & Medicaid certified3★ overall (CMS)

Call (603) 627-3826 Send a message Map ↗

Public-record details

Address: 700 Hanover Street, Manchester, NH 03104
Phone: (603) 627-3826
Listed under: For-profit
Medicare CCN: 305009
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 124
Average residents per day: 110
Ownership: For-profit, corporation
Legal business name: Hanover Hill Health Care Center Services INC.
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 24, 1970
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 305009. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 10, 2026. CMS lists 8 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 30, 2023 to Mar 10, 2026): 0 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
Mar 10, 2026	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Dec 12, 2024	Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights… Administration	C Potential for minimal harm, widespread
Dec 12, 2024	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Dec 12, 2024	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Dec 12, 2024	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Dec 12, 2024	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Dec 12, 2024	Ensure that residents are free from significant medication errors. Pharmacy Service	G Actual harm, isolated
Aug 30, 2023	Provide and implement an infection prevention and control program. Infection Control · infection-control inspection	F Potential for more than minimal harm, widespread

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,512 in the last three years.

Dec 12, 2024

Fine: $8,512

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.06 hours
Registered nurse (RN) time per resident per day: 0.54 hours
Nurse aide time per resident per day: 2.35 hours
Total nurse staffing on weekends: 3.59 hours
Nursing staff turnover (yearly): 37%
RN turnover (yearly): 39%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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