Holy Cross Health Center

Nursing home in Manchester, NH

Medicare & Medicaid certified5★ overall (CMS)

Call (603) 628-3550 Send a message Map ↗

Public-record details

Address: 357 Island Pond Road, Manchester, NH 03109
Phone: (603) 628-3550
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 305074
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 4 of 5
Staffing rating: 5 of 5
Quality measures rating: 3 of 5
Certified beds: 40
Average residents per day: 24
Ownership: Nonprofit, church related
Legal business name: Holy Cross Health Center INC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Mar 15, 1996
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 305074. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 25, 2026. CMS lists 2 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 3, 2025 to Feb 25, 2026): 0 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Feb 25, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread
Jan 3, 2025	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration	D Potential for more than minimal harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.70 hours
Registered nurse (RN) time per resident per day: 0.78 hours
Nurse aide time per resident per day: 3.00 hours
Total nurse staffing on weekends: 4.26 hours
Nursing staff turnover (yearly): 34%
RN turnover (yearly): 20%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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