Hackett Hill Healthcare Center
Nursing home in Manchester, NH
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 191 Hackett Hill Road, Manchester, NH 03102
- Phone
- (603) 668-8161
- Listed under
- For-profit
- Medicare CCN
- 305038
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 70
- Average residents per day
- 59
- Ownership
- For-profit, corporation
- Legal business name
- 191 Hackett Hill Road Operations LLC
- Chain
- Genesis Healthcare (184 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 20, 1989
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 24, 2026. CMS lists 15 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 9, 2024 to Apr 24, 2026): 3 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 24, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Apr 24, 2026 | Provide appropriate foot care. | D |
| Apr 24, 2026 | Provide and implement an infection prevention and control program. | F |
| Dec 17, 2025 | Provide and implement an infection prevention and control program. | D |
| Dec 17, 2025 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | G |
| Mar 13, 2025 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B |
| Mar 13, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. | D |
| Mar 13, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 13, 2025 | Provide and implement an infection prevention and control program. | D |
| Mar 13, 2025 | Keep all essential equipment working safely. | D |
| Apr 2, 2024 | Assist a resident in gaining access to vision and hearing services. | B |
| Apr 2, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
Fines and payment denials
CMS records 1 fine totalling $8,278 in the last three years.
| Dec 17, 2025 | Fine: $8,278 |
Staffing
- Total nurse staffing per resident per day
- 3.75 hours
- Registered nurse (RN) time per resident per day
- 1.24 hours
- Nurse aide time per resident per day
- 1.87 hours
- Total nurse staffing on weekends
- 3.20 hours
- Nursing staff turnover (yearly)
- 34%
- RN turnover (yearly)
- 27%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Manchester
Holy Cross Health CenterMedicare & Medicaid certified5★ overall (CMS)Maple Leaf Health Care CenterMedicare & Medicaid certified5★ overall (CMS)Mount Carmel Rehabilitation and Nursing CenterMedicare & Medicaid certified4★ overall (CMS)St Joseph ResidenceMedicare & Medicaid certified4★ overall (CMS)Villa Crest Nursing and Retirement CenterMedicare & Medicaid certified4★ overall (CMS)Hanover Hill Health Care CenterMedicare & Medicaid certified3★ overall (CMS)Courville at ManchesterMedicare & Medicaid certified2★ overall (CMS)SFF candidate (CMS)Saint Teresa Rehabilitation & Nursing CenterMedicare & Medicaid certified2★ overall (CMS)