Hackett Hill Healthcare Center
Nursing home in Manchester, NH
Medicare & Medicaid certified2★ overall (CMS)
We send it to Hackett Hill Healthcare Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (603) 668-8161.
Public-record details
- Address
- 191 Hackett Hill Road, Manchester, NH 03102
- Phone
- (603) 668-8161
- Listed under
- For-profit
- Medicare CCN
- 305038
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 70
- Average residents per day
- 62
- Ownership
- For-profit, corporation
- Legal business name
- 191 Hackett Hill Road Operations LLC
- Chain
- Genesis Healthcare (183 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 20, 1989
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 24, 2026. CMS lists 15 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 9, 2024 to Apr 24, 2026): 3 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 24, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Apr 24, 2026 | Provide appropriate foot care. | D |
| Apr 24, 2026 | Provide and implement an infection prevention and control program. | F |
| Dec 17, 2025 | Provide and implement an infection prevention and control program. | D |
| Dec 17, 2025 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | G |
| Mar 13, 2025 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B |
| Mar 13, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. | D |
| Mar 13, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 13, 2025 | Provide and implement an infection prevention and control program. | D |
| Mar 13, 2025 | Keep all essential equipment working safely. | D |
| Apr 2, 2024 | Assist a resident in gaining access to vision and hearing services. | B |
| Apr 2, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
Fines and payment denials
CMS records 1 fine totalling $8,278 in the last three years.
| Dec 17, 2025 | Fine: $8,278 |
Staffing
- Total nurse staffing per resident per day
- 3.66 hours
- Registered nurse (RN) time per resident per day
- 1.06 hours
- Nurse aide time per resident per day
- 1.73 hours
- Total nurse staffing on weekends
- 3.04 hours
- Nursing staff turnover (yearly)
- 32%
- RN turnover (yearly)
- 21%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Manchester
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error