Villa Crest Nursing and Retirement Center

Nursing home in Manchester, NH

Medicare & Medicaid certified4★ overall (CMS)

Call (603) 622-3262 Send a message Map ↗

Public-record details

Address: 1276 Hanover Street, Manchester, NH 03104
Phone: (603) 622-3262
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 305079
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 126
Average residents per day: 121
Ownership: For-profit, limited Liability company
Legal business name: Bh Villa Crest LLC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 1, 1996
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 305079. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 31, 2025. CMS lists 9 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 2, 2023 to Jul 31, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jul 31, 2025	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Jul 31, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jun 20, 2024	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 20, 2024	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… Pharmacy Service	D Potential for more than minimal harm, isolated
Jun 20, 2024	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Jun 2, 2023	Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 2, 2023	Ensure that residents are free from significant medication errors. Pharmacy Service	D Potential for more than minimal harm, isolated
Jun 2, 2023	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Jun 2, 2023	Keep all essential equipment working safely. Environmental	D Potential for more than minimal harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.45 hours
Registered nurse (RN) time per resident per day: 0.49 hours
Nurse aide time per resident per day: 2.03 hours
Total nurse staffing on weekends: 3.18 hours
Nursing staff turnover (yearly): 35%
RN turnover (yearly): 38%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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