Canterbury Rehabilitation and Healthcare Center
Nursing home in Richmond, VA
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 1776 Cambridge Drive, Richmond, VA 23238
- Phone
- (804) 740-6174
- Listed under
- For-profit
- Medicare CCN
- 495272
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 183
- Average residents per day
- 180
- Ownership
- For-profit, corporation
- Legal business name
- Canterbury Operator LLC
- Chain
- Marquis Health Services (87 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1993
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 25, 2024. CMS lists 135 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 13, 2022 to Jul 2, 2026): 79 from complaint inspections, 6 at the “actual harm” level or higher, including 4 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 2, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Jul 2, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jul 2, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Apr 9, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Apr 9, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Apr 9, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Apr 9, 2026 | Ensure each resident receives an accurate assessment. | D |
| Apr 9, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 9, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Apr 9, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Apr 9, 2026 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | D |
| Apr 9, 2026 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | D |
Fines and payment denials
CMS records 3 fines totalling $436,524 in the last three years.
| Apr 9, 2026 | Fine: $343,544 |
| May 2, 2025 | Fine: $61,448 |
| Jul 25, 2024 | Fine: $31,532 |
Staffing
- Total nurse staffing per resident per day
- 3.34 hours
- Registered nurse (RN) time per resident per day
- 0.67 hours
- Nurse aide time per resident per day
- 1.65 hours
- Total nurse staffing on weekends
- 2.81 hours
- Nursing staff turnover (yearly)
- 58%
- RN turnover (yearly)
- 78%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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