Canterbury Rehabilitation and Healthcare Center
Nursing home in Richmond, VA
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
We send it to Canterbury Rehabilitation and Healthcare Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (804) 740-6174.
Public-record details
- Address
- 1776 Cambridge Drive, Richmond, VA 23238
- Phone
- (804) 740-6174
- Listed under
- For-profit
- Medicare CCN
- 495272
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 183
- Average residents per day
- 173
- Ownership
- For-profit, corporation
- Legal business name
- Canterbury Operator LLC
- Chain
- Marquis Health Services (90 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1993
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 25, 2024. CMS lists 135 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 13, 2022 to Jul 2, 2026): 72 from complaint inspections, 6 at the “actual harm” level or higher, including 4 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 2, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Jul 2, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jul 2, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Apr 9, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Apr 9, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Apr 9, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Apr 9, 2026 | Ensure each resident receives an accurate assessment. | D |
| Apr 9, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 9, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Apr 9, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Apr 9, 2026 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | D |
| Apr 9, 2026 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | D |
Fines and payment denials
CMS records 3 fines totalling $436,524 in the last three years.
| Apr 9, 2026 | Fine: $343,544 |
| May 2, 2025 | Fine: $61,448 |
| Jul 25, 2024 | Fine: $31,532 |
Staffing
- Total nurse staffing per resident per day
- 3.86 hours
- Registered nurse (RN) time per resident per day
- 0.81 hours
- Nurse aide time per resident per day
- 2.12 hours
- Total nurse staffing on weekends
- 3.38 hours
- Nursing staff turnover (yearly)
- 58%
- RN turnover (yearly)
- 66%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Richmond
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error