Southampton Rehabilitation and Healthcare Center
Nursing home in Richmond, VA
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 7246 Forest Hill Ave, Richmond, VA 23225
- Phone
- (804) 320-7901
- Listed under
- For-profit
- Medicare CCN
- 495423
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 195
- Average residents per day
- 182
- Ownership
- For-profit, partnership
- Legal business name
- Southampton Operator LLC
- Chain
- Marquis Health Services (87 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jul 20, 2017
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Sep 3, 2021. CMS lists 49 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 4, 2018 to Feb 6, 2026): 18 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Feb 6, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Feb 6, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Feb 6, 2026 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D |
| Feb 6, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | J |
| Jun 12, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Jun 12, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Jun 12, 2025 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D |
| Jun 12, 2025 | Provide safe, appropriate pain management for a resident who requires such services. | E |
| Jun 12, 2025 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E |
| Nov 7, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Nov 7, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Nov 7, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
Fines and payment denials
CMS records 4 fines totalling $36,283 in the last three years.
| Feb 6, 2026 | Fine: $14,151 |
| Feb 27, 2024 | Fine: $12,106 |
| Jan 22, 2024 | Fine: $6,774 |
| Dec 26, 2023 | Fine: $3,252 |
Staffing
- Total nurse staffing per resident per day
- 3.02 hours
- Registered nurse (RN) time per resident per day
- 0.41 hours
- Nurse aide time per resident per day
- 1.59 hours
- Total nurse staffing on weekends
- 2.76 hours
- Nursing staff turnover (yearly)
- 52%
- RN turnover (yearly)
- 45%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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