Nursing HomeInspections

Waterside Health & Rehab Center

Nursing home in Norfolk, VA

Medicare & Medicaid certified3★ overall (CMS)

Call (757) 892-5500Send a messageMap ↗

Public-record details

Address
249 South Newtown Rd, Norfolk, VA 23502
Phone
(757) 892-5500
Listed under
For-profit
Medicare CCN
495173
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
2 of 5
Certified beds
197
Average residents per day
113
Ownership
For-profit, corporation
Legal business name
Waterside Health & Rehab Center LLC
Chain
Saber Healthcare Group (126 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Dec 5, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 495173. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 23, 2023. CMS lists 52 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 28, 2018 to Nov 29, 2023): 1 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
Nov 29, 2023Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jun 23, 2023Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 23, 2023Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 23, 2023Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 23, 2023Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 23, 2023Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 23, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 23, 2023Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 23, 2023Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 23, 2023Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with…
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 23, 2023Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental		D
Potential for more than minimal harm, isolated
Jun 23, 2023Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 52. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,375 in the last three years.

Nov 29, 2023Fine: $8,375

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.07 hours
Registered nurse (RN) time per resident per day
0.89 hours
Nurse aide time per resident per day
2.09 hours
Total nurse staffing on weekends
3.62 hours
Nursing staff turnover (yearly)
36%
RN turnover (yearly)
24%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norfolk

Harbor's EdgeOne Colley Avenue · Norfolk, VA 23510 · (757) 233-0475 · Nonprofit13 health citations in 3 inspection cycles · last standard inspection Feb 5, 2026 · no CMS fines in 3 yrsMedicare-certified5★ overall (CMS)Autumn Care of Norfolk1401 Halstead Avenue Revised · Norfolk, VA 23502 · (757) 857-0481 · For-profit43 health citations in 3 inspection cycles · last standard inspection Jan 13, 2023 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Lake Taylor Hosp1309 Kempsville Rd · Norfolk, VA 23502 · (757) 461-5001 · Government-owned24 health citations in 3 inspection cycles · last standard inspection Sep 26, 2025 · $59,150 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Signature Healthcare of Norfolk1005 Hampton Blvd · Norfolk, VA 23507 · (757) 623-5602 · For-profit47 health citations in 3 inspection cycles · last standard inspection Jul 21, 2023 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Norview Heights Rehabilitation and Nursing827 Norview Avenue · Norfolk, VA 23509 · (757) 853-6281 · For-profit46 health citations in 3 inspection cycles · last standard inspection Oct 28, 2021 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)Ghent Health and Rehabilitation3900 Llewellyn Ave · Norfolk, VA 23504 · (757) 625-5363 · For-profit69 health citations in 3 inspection cycles · last standard inspection Feb 26, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)CMS abuse iconNorfolk Health Care Center901 East Princess Anne Road · Norfolk, VA 23504 · (757) 626-1642 · For-profit51 health citations in 3 inspection cycles · last standard inspection Jul 15, 2021 · $102,245 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 8 in Norfolk →