Waterside Health & Rehab Center
Nursing home in Norfolk, VA
Medicare & Medicaid certified3★ overall (CMS)
We send it to Waterside Health & Rehab Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (757) 892-5500.
Public-record details
- Address
- 249 South Newtown Rd, Norfolk, VA 23502
- Phone
- (757) 892-5500
- Listed under
- For-profit
- Medicare CCN
- 495173
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 197
- Average residents per day
- 109
- Ownership
- For-profit, corporation
- Legal business name
- Waterside Health & Rehab Center LLC
- Chain
- Saber Healthcare Group (126 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Dec 5, 1987
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jun 23, 2023. CMS lists 52 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 28, 2018 to Nov 29, 2023): 1 from complaint inspections, 3 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 29, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Jun 23, 2023 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D |
| Jun 23, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D |
| Jun 23, 2023 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D |
| Jun 23, 2023 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D |
| Jun 23, 2023 | Ensure each resident receives an accurate assessment. | D |
| Jun 23, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Jun 23, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Jun 23, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Jun 23, 2023 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with… | D |
| Jun 23, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D |
| Jun 23, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
Fines and payment denials
CMS records 1 fine totalling $8,375 in the last three years.
| Nov 29, 2023 | Fine: $8,375 |
Staffing
- Total nurse staffing per resident per day
- 4.22 hours
- Registered nurse (RN) time per resident per day
- 0.89 hours
- Nurse aide time per resident per day
- 2.19 hours
- Total nurse staffing on weekends
- 3.83 hours
- Nursing staff turnover (yearly)
- 36%
- RN turnover (yearly)
- 32%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Norfolk
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error