Ghent Health and Rehabilitation
Nursing home in Norfolk, VA
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 3900 Llewellyn Ave, Norfolk, VA 23504
- Phone
- (757) 625-5363
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 495273
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 222
- Average residents per day
- 161
- Ownership
- For-profit, limited Liability company
- Legal business name
- 3900 Llewellyn Avenue Opco LLC
- Chain
- Avardis Health (38 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Apr 1, 1993
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Feb 26, 2026. CMS lists 69 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 19, 2019 to Feb 26, 2026): 11 from complaint inspections, 2 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Feb 26, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Feb 26, 2026 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D |
| Feb 26, 2026 | Keep residents' personal and medical records private and confidential. | D |
| Feb 26, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D |
| Feb 26, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Feb 26, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Feb 26, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Feb 26, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Feb 26, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Feb 26, 2026 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D |
| Feb 26, 2026 | Provide safe, appropriate pain management for a resident who requires such services. | D |
| Feb 26, 2026 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with… | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 2.79 hours
- Registered nurse (RN) time per resident per day
- 0.26 hours
- Nurse aide time per resident per day
- 1.64 hours
- Total nurse staffing on weekends
- 2.34 hours
- Nursing staff turnover (yearly)
- 51%
- RN turnover (yearly)
- 54%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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