Harbor's Edge
Nursing home in Norfolk, VA
Medicare-certified5★ overall (CMS)
Public-record details
- Address
- One Colley Avenue, Norfolk, VA 23510
- Phone
- (757) 233-0475
- Listed under
- Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 495395
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 5 of 5
- Staffing rating
- 5 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 33
- Average residents per day
- 30
- Ownership
- Nonprofit, corporation
- Legal business name
- Fort Norfolk Retirement Community, INC.
- Certified for
- Medicare
- First approved by Medicare/Medicaid
- Mar 14, 2008
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Feb 5, 2026. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 10, 2019 to Feb 5, 2026): 1 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Feb 5, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Mar 14, 2024 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E |
| Aug 11, 2022 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Aug 11, 2022 | Ensure each resident receives an accurate assessment. | D |
| Aug 11, 2022 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D |
| Sep 10, 2019 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D |
| Sep 10, 2019 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D |
| Sep 10, 2019 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D |
| Sep 10, 2019 | Ensure each resident receives an accurate assessment. | D |
| Sep 10, 2019 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… | D |
| Sep 10, 2019 | Provide and implement an infection prevention and control program. | D |
| Sep 10, 2019 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 5.87 hours
- Registered nurse (RN) time per resident per day
- 1.48 hours
- Nurse aide time per resident per day
- 3.23 hours
- Total nurse staffing on weekends
- 4.74 hours
- Nursing staff turnover (yearly)
- 40%
- RN turnover (yearly)
- 42%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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