Norfolk Health Care Center
Nursing home in Norfolk, VA
Medicare & Medicaid certified1★ overall (CMS)
We send it to Norfolk Health Care Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (757) 626-1642.
Public-record details
- Address
- 901 East Princess Anne Road, Norfolk, VA 23504
- Phone
- (757) 626-1642
- Listed under
- For-profit
- Medicare CCN
- 495210
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 180
- Average residents per day
- 173
- Ownership
- For-profit, corporation
- Legal business name
- Norfolk SNF LLC
- Chain
- Lifeworks Rehab (64 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- May 4, 1990
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 15, 2021. CMS lists 51 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 17, 2017 to Mar 12, 2026): 14 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Mar 12, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Mar 12, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D |
| Jan 14, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Jan 14, 2026 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D |
| Jan 14, 2026 | Provide and implement an infection prevention and control program. | D |
| Jan 14, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| Jan 14, 2026 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E |
| Sep 24, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Sep 24, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D |
| Sep 24, 2025 | Provide and implement an infection prevention and control program. | D |
| Sep 24, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| Sep 24, 2025 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E |
Fines and payment denials
CMS records 1 fine totalling $102,245 in the last three years.
| Sep 24, 2025 | Fine: $102,245 |
Staffing
- Total nurse staffing per resident per day
- 3.11 hours
- Registered nurse (RN) time per resident per day
- 0.43 hours
- Nurse aide time per resident per day
- 1.65 hours
- Total nurse staffing on weekends
- 2.63 hours
- Nursing staff turnover (yearly)
- 69%
- RN turnover (yearly)
- 79%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Norfolk
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error