Norview Heights Rehabilitation and Nursing
Nursing home in Norfolk, VA
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 827 Norview Avenue, Norfolk, VA 23509
- Phone
- (757) 853-6281
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 495309
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 60
- Average residents per day
- 56
- Ownership
- For-profit, corporation
- Legal business name
- Norview Heights Rehabilitation and Nursing LLC
- Chain
- Eastern Healthcare Group (18 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- May 1, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Oct 28, 2021. CMS lists 46 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 17, 2018 to Jul 17, 2024): 5 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 17, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Oct 12, 2023 | Ensure that residents are free from significant medication errors. | D |
| Oct 12, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Oct 12, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E |
| Oct 12, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E |
| Oct 28, 2021 | Ensure that residents are fully informed and understand their health status, care and treatments. | D |
| Oct 28, 2021 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Oct 28, 2021 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D |
| Oct 28, 2021 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Oct 28, 2021 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Oct 28, 2021 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Oct 28, 2021 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.24 hours
- Registered nurse (RN) time per resident per day
- 0.52 hours
- Nurse aide time per resident per day
- 1.69 hours
- Total nurse staffing on weekends
- 2.62 hours
- Nursing staff turnover (yearly)
- 70%
- RN turnover (yearly)
- 63%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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